Shipping policy

APPAREL ITEMS: Ordering & Limited-Time Sales

Many of our products are offered through pre-order or limited ordering windows.

  • Orders may only be placed during the stated ordering period.

  • Once an ordering window closes, designs are finalized and production begins.

  • Orders cannot be changed, canceled, or refunded after the ordering window closes, except in cases of defect or error on our part.

By placing an order, you acknowledge and agree to these conditions.

ALL ITEMS: Production & Shipping

  • Production timelines vary based on product type and order volume.

  • Estimated shipping timelines will be provided at checkout or via confirmation email.

  • Shipping times are estimates and not guaranteed.

  • Shared Grateful Hearts is not responsible for delays caused by carriers, weather, or circumstances beyond our control.